Terms and conditions
a. Places can only be reserved by submitting a completed booking form and making a 50% deposit. All balances must be paid cash at arrival prior to the commencement of the activity.
b. All bookings will be confirmed by email.
2. Amendments by the customer.
a. Substitution of the original customer for another may be made, provided the substituting customer satisfies the requirements of the activity and a new booking form is signed and submitted.
3. Cancellation by the Customer.
All cancellations must be in writing and acknowledged by Kayak Fuerteventura. Any refund after 4 weeks prior to the commencement of the course/trip date will be at the discretion of Kayak Fuerteventura and will only be made if your place is re-sold and filled.
4. Amendments and Cancellation by Kayak Fuerteventura.
a. Whilst every attempt is made to ensure that the course/trip takes place as advertised, Kayak Fuerteventura will notify the customer of a cancellation as soon as practicable, where on reasonable grounds it believes that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/trip or activity.
b. Customers accept they should have the fitness and competence commensurate with their chosen course/trip or activity. If in the opinion of Kayak Fuerteventura staff your fitness or competence level may compromise the safety of the trip we reserve the right to cancel or terminate your course/trip or activity. If in doubt please discuss your health and competency prior to booking. If you are affected by a medical condition which may affect you or other people’s safety or enjoyment of the course/trip, you must advise this at the time of booking.
c. Sea kayaking is weather dependant. In the event that the weather is unsuitable, Kayak Fuerteventura will provide suitable safe alternatives such as use of sheltered waters in harbours. In particular, customers accept that the itinerary stated in the trip details is indicative only and not a guarantee that a particular route will be followed or place reached.
d. We endeavour to select the best locations for the activity. In the event of force majeure (unusual and unforeseen circumstances beyond our control, the consequences of which are unavoidable e.g. strike, riot, natural disaster, act of war or terrorism) and Kayak Fuerteventura is forced to cancel or curtail a course or trip we will endeavour to provide a suitable alternative, but we cannot pay compensation or accept liability for the return of fees or expenses.
e. If you leave the course/trip or activity or undertake independent activity during the trip Kayak Fuerteventura are not responsible for your actions or safety.
h. The final choice of venue and decision to operate is based on the experience of our staff.
a. Kayak Fuerteventura is covered to the sum of 600.000 € for public liability. Kayak Fuerteventura advises that customers acquire insurance for cancellation and curtailment and loss / damage of personal belongings and equipment for all courses and trips.
b. It is a condition of booking that you are covered by adequate insurance for the duration of the itinerary and for the activities undertaken. The insurance must include cover for medical and emergency expenses (including repatriation), personal accident, injury and death. In the event of emergency medical expenses the responsibility of such costs will be borne by the customer.
6. Your safety.
a. Any participant under the influence of drugs or alcohol will not be able to take part in activities. We reserve the right to exclude any participant for safety reasons at any time; no refund will be given.
7. Under 18s.
Kayak Fuerteventura does not work with unaccompanied children under 18 years of age for sea kayaking. Accompanied children over 16 may participate in sea kayaking.
8. Data Protection.
We will not sell or give out your personal details or e-mail address to any other party without your permission. We may contact you to keep you informed of other courses and events.
9. Personal belongings.
Kayak Fuerteventura cannot be held responsible for personal belongings and equipment. Items stored in our vehicles or with our staff is at your own risk. If you take valuables on our activities e.g. jewellery, watches, glasses, non-waterproof cameras etc you do so at your own risk.
Any information provided by Kayak Fuerteventura on such matters as climate, clothing, equipment etc is given in good faith but without responsibility on the part of Sea Kayak Argyll.
11. Acceptance of risk.
There will always be some risk in the adventure activities that we offer. Some of these risks might contribute to the loss or damage of your personal clothing/equipment, feelings of discomfort, fear, apprehension, or even accidental injury, illness, or trauma which in extreme but thankfully very rare cases, can be very serious. Whilst we will endeavour to minimise risk and incident, all kayaking, surfing and hiking activities are undertaken at your own risk.
12. Complaints and feedback.
a. Kayak Fuerteventura strives to enable its customers to get as much enjoyment from sea kayaking and outdoor adventure activites as we get from it ourselves. We welcome feedback, and seek your comments and suggestions verbally, in writing, or electronically – via the website, blog, Facebook or Twitter. We are always interested to see any photographs you may take and will make any photographs or video we take freely available to you.
Site design, text, graphics, files and all other content are © Kayak Fuerteventura, all rights reserved. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission from Kayak Fuerteventura is strictly prohibited.
Photographs may be taken during your course and Kayak Fuerteventura reserve the right to utilise images for promotional purposes.
The information, services, products and materials available on this website, including, without limitation, text, graphics and links, are provided on an ‘as is’ basis without warranty. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. You acknowledge that Kayak Fuerteventura is not responsible for the availability of, or the content located on or through, any external site. You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links or the content located on such external sites.
15. Limited liability.
Under no circumstances shall Kayak Fuerteventura be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, arising out of or in connection with the use, inability to use, or performance of the information, services, products and materials available on this site.